![]() ![]() If the new user doesn’t fix the error, continue to Solution 2. Note: If the error happens when you open your file as the admin user, run the QuickBooks File Doctor. If the new user works then delete the user you're having problems with and create them again. Log in to the company file using the new login credential.Go to File, then select Close Company/Logoff.Customize the user as necessary, then select Finish.Select Add User., type the username and password then select Next.Enterprise users: Go to the Company menu, then select Users then select Set Up Users and Roles. Go to Company, select Set Up Users and Passwords then select Set Up Users.Try to open your company file with a different QuickBooks user. Solution 1: Use a different QuickBooks user ![]() To open your file without saved windows, check out Solution 2 in the Can't open your company file in QuickBooks Desktop. If you have a large report or several windows set to open automatically, you can see an unrecoverable error on startup. QuickBooks will re-open any windows left open when you close your company file. Solution 1: Open QuickBooks with all windows closed Update QuickBooks Desktop to the latest release. ![]()
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